e-Governance in Municipalities

  Date: 13 February 2008

  Venue: Conference Room, NIUA, New Delhi

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Mr. Hitesh Vaidya, Sr. Municipal Development Specialist, FIRE (D) Project delivered a presentation on e-Governance in Municipalities. He stated that e-Governance represents the strategic and systematic use of modern information and communication technology by a government to improve the efficiency, transparency and accountability in its functioning and interface with citizens.  Over the last several years, governments have increasingly been using technology to redesign and restructure departments and programs, and change the way they plan and manage their affairs, deliver services, and interact with various stakeholders. Governments are deploying the technology to become increasingly responsive to stakeholders such as citizens, vendors and numerous interest groups who want more efficient service delivery and greater access to information on the functioning of the governments.

Several urban local bodies (ULBs) in India have taken initiatives to use information technology to improve their functioning in areas of property tax, accounting, water supply and utilities, registration of certificates, building approvals, personal information system etc.

 

The presentation highlighted the various components of e-governance, implementation plan, critical success factors and challenges in transformation.

 

 Mr. Vaidya debated that NIUA being a primer institute in the country in the field of urban development and management can act as Knowledge Management Center on e-governance. It can document case studies of successful e-Governance applications already developed in the field, facilitate sharing and dissemination of information and ideas, document various contracts, PPP models and service level agreements, Monitor and evaluate e-Gov projects, develop National e-Governance Portal and training Modules relating to the subject, assist in strategic tie up of autonomous institutions and corporate sector institutions specializing in the field of e-Governance.