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NIUA's e-governance Team visits Jaipur Municipal Corporation

 

Date: 1-2 December 2008

 

Venue: Jaipur Municipal Corporation, Rajasthan
NIUA’s e-governance team comprising of  Mr. RK Dahiya, Ms. Sangeeta Vijh, Ms. Indu Senan and Mr. TC Sharma visited Jaipur Municipal Corporation to explore initiatives and issues of e-governance in JMC. The team had various meetings with the JMC officials, Oswal Computers & consultants Pvt. Ltd who have designed, developed and deployed the e-governance system in JMC.

Mr. Akhil Arora, IAS, Chief Executive Officer (CEO), JMC briefed the team about the e-governance initiative. He also demonstrated the use of GIS application for Vehicle Tracking System (VTS) using GPS technology in some of the Govt. Vehicles involved in garbage collection and disposal. This system is expected to be extended to other vehicles wherein citizen services are required.

 

Mr. Anil Chaplot, Project Manager, Oswal made a presentation on e-governance reforms in JMC. M/S Oswal  has conducted a survey for more than 6,50,000 properties for property tax reform purposes. A computerized property tax system (Urban Development Tax) was developed for keeping the property tax status for each property. They have their own data centre with state-of-the-art hardware, software (back-end and at front end) and back-up devices with all possible network securities. They demonstrated how the Accrual based Double Entry Accounting System functions.
Team also visited the Directorate of Local Bodies (DLB) to look at the functioning of the Grievance Redressal System in Jaipur. Mr. Anand Mohan, IFS, at Directorate of Local Bodies, as the key person of implementing the call centre with the help of e-connect as the deployment agency explained the functionality of fully blown e-Grievance Cell. The automatic grievance Redressal System, at present, covers 7200 locations in the Jaipur City. The complaints are being registered by SMS, Telephone, Internet or directly and the complaints are automatically routed to the concerned department and the status is reflected to the complainant. CEO, Commissioners and other higher officials can monitor the status of complaint on-line. The Streetlight, drainage, road, solid waste collection and disposal and removal of dead animals are covered at the call center.

CMAR extended their help in arranging meetings at JMC, DLB and also at zonal level.

The visit provided important inputs to NIUA's study team on e-governance in urban local bodies in India.